Questions about the Customer Portal? We can help.

Our Customer Portal has been redesigned with your experience in mind and features:

  1. A responsive design that automatically adjusts to fit your screen size, no matter what device you’re using
  2. Easy access to your account information, balance details, and transaction history
  3. A cleaner layout to make it fast and simple to find the payment option that fits you best

All customers will need to register through the new portal to access account and re-occurring payment information. CLICK HERE to register.

Our new Customer Portal gives you easy access to:

  1. Payment due dates and history
  2. Loan information
  3. Schedule electronic payments

Passwords must meet all of the following requirements:
– Uppercase characters (A-Z)
– Lowercase characters (a-z)
– Numerals (0 – 9)
– Special characters (such as !, $, #)
– Password length should be 8 to 16 characters only

For issues logging into your account or to reset your password, please call us at 1-866-544-3430.

To set-up your account in the Customer Portal and send an electronic payment, you will need your 11 digit ACA customer account number (which can be found on the upper left corner of your statement coupon), the last 4 digits of your social security number, and your 5 digit zip code.

Although you will need to re-register your account in the new Customer Portal, you will not need to re-schedule your re-occurring payment. If you have a re-occurring payment already set-up for your loan, your payment will continue to process automatically.

American Credit Acceptance partners with Speedpay, an ACI Worldwide company to offer Speedpay Payments, giving you fast and secure access to submit your payments online. You will be redirected to the Speedpay website to submit your payment. Once cleared, your payment will then be reflected within the ACA Customer Portal.