American Credit Acceptance, part of The Johnson Group, stands in solidarity with those who face racism and social injustice. Click here to read our full statement.

Contact Us

Phone Directory

Customer Support 
866-544-3430

Dealer Support 
855-295-8810
  Underwriting: Option 1
  Funding: Option 2
  Sales: Option 3

Impound Notifications 
877-204-6757

Payoffs
866-544-3430
Please note: Our IVR phone system can only provide same-day payoff information. For 10-day payoff information, ask to speak to a representative.

Rebates 
Extended Service Contracts & GAP Cancellations
855-292-6429

Spartan Financial Partners
Buy Here Pay Here Capital Solutions: Bulk Purchase & Lines of Credit
855-233-3605

Titles 
877-811-1620

Total & Partial Loss Insurance Claims 
855-292-6430

Address Directory

Funding Package sent via FedEx: 
American Credit Acceptance
4054 Willow Lake Blvd
Suite 2096
Memphis, TN 38153

Funding Package sent via Other Methods:
American Credit Acceptance
3268 Progress Way
Suite 2096
Wilmington, OH 45177-7700

Lien Holder: (For all states)
American Credit Acceptance
PO Box 4419
Wilmington, OH 45177-4419

Loss Payee:
American Credit Acceptance
PO Box 4537
Carmel, IN 46082